Carnival Reviews

Andre Brysha - VIFP # is 0011573011 Folio # 73836
Lucinda Brysha - VIFP 0113970148 Folio # 73835

My wife and I were on the Carnival Splendor cruise W22XR8 out of Sydney, Australia from January 29 - Feb 8, 2023. During our cruise we bought-in for $574 through the casino poker tables. On the last day of the cruise, I went to cash out our winnings. Since they were only able to payout Australian dollars, and we were leaving for the US that morning, I was told I would be mailed a check in US dollars within one week. As of this date, we still have not received our money.

I have spoken to Carnival representatives on two occasions and was redirected to oceanplayers.com (Global Casino) and also have submitted 3 claims on oceanplayers.com. I have never heard back from anyone. Here are two examples of replies to my claims:

Thank you for contacting Global Casino Services. Sent 3/30/23

Your request has been received and you have been assigned ticket # 375738. We are currently experiencing a higher volume than expected.
One of our agents will be in touch with you. It may take us a little bit longer to reply to your request.
We want to thank you all for your patience.



Thank you for contacting Global Casino Services. Sent 3/17/23

Your request has been received and assigned ticket # 370609. We are currently experiencing a higher volume than expected.
One of our agents will be in touch with you. It may take us a little bit longer to reply to your request.
We want to thank you all for your patience.


Needless to say, this is unacceptable and no way to treat a loyal customer and investor in Carnival Corp.

Please get back to me with how and when this will be resolved.

Best Regards,

Andre Brysha | 1421 W Bay Ave, Newport Beach, CA 92662
949-254-3296

Missed a port, numerous technical difficulties with shows and customer service is laughable.They could care less about your hard earned money

Only a one because I can’t give them a zero, honestly one of the worst experiences I’ve had the food is awful, anything worth eating you have to pay extra for so if you are planning on booking and like food add a a bit to your budget. I can normally get past most of this but the way some of the staff treats you is appalling had some really great experience with a few of the staff but that was not the norm on the ship. Particularly concerned about the security and safety on the ship.

Let me preface this by saying only 4 of our 8 members were able to actually board the boat. The main caretaker of 3 was labeled completely unable to board due to a mishap in official documentation (the document was in German instead of English). Due to this mishap, the legitimacy of every other completely official document was swept under the rug. Every authority at the boarding location completely denied any of her documents due to an absurdly-made judgment on their part. Due to this, the caretaker and the three children she was looking after were unable to board the boat. This is only the start of it. Everyone one the boat was charged double for their add-ons. Any costly drink package, off-shore excursion activity, and more were charged for once off the ship, and once on the ship. After it was found out, the ship was yet to refund the extra charge. Instead, they completely turned off any package, making the purchasers unable to use them. Yeah. We got charged twice and then we were unable to use what we just payed for. Don't go here. It was a complete stress on everyone involved.

I sailed on Carnival Mardi Gras 12-31-22 thru 1-6-23. I lost a bundle in the casino. I was told by the casino employee that o would get Spa charges refunded as a comp to my play time. I never got it. Customer care transferred me to players club, players club sent me to customer care….: Nobody wants to help me

I sailed on Carnival Mardi Gras 12-31-22 thru 1-6-23. I lost a bundle in the casino. I was told by the casino employee that o would get Spa charges refunded as a comp to my play time. I never got it. Customer care transferred me to players club, players club sent me to customer care….: Nobody wants to help me

Literally if you buy the drink package you can't have a water and an alcoholic beverage within 5 minutes. What kind of Cruise Line limits water?

I cruised on the Carnival Valor out of New Orleans 3/11/2023. Worst cruise ever. The ship is falling apart. Shower head came off the wall. The toilet was having issues flushing. Shattered glass window on the lido deck. Wire hanging out of the ice maker on the lido deck. I felt as though I was at guest service almost everyday about an issue. When I had went to guest service about the wire hanging out from the ice maker the guest service lady named Iuliia Soldatkina called me a liar when I was just pointing out a safety issue not only for myself but for other guests as well. When getting home I called Carnival customer service and emailed them with photos. Six weeks later I finally got a call back and carnival did not seem to care about the issues and how I was treated. I have been a long-time cruiser with carnival and was treated unfairly and was basically told there was nothing that could be done. My booking number was H1M1B4 as I would still like to speak with someone higher up.

I couldn't believe Carnival made all there paying customers before loading on the ship go to a 3 hour harassment orientation to buy time share in some condo's in Florida that the sales harasser would absolutely not take NO for an answer and even threatened to pull us off the ship if we would agree to the time share. I'm so upset with Carnival for putting us all on the spot like that! The ship was dirty and hardly any entertainment, I regret spending my money and time on Carnival. Please do your research, there's alot better cruise lines out there!

From start to finish, it was a HORRIBLE experience! The customer service from all forward facing staff was HORRIFIC( behind the scenes was different, aka housekeeping/room attendant, food bussers etc)

They lost my luggage, food was HORRIBLE, chose to take us to a port we couldn't use due to weather ( even though it was the same forecast for two weeks prior- no surprise) no refunds, no new activities. Pool was closed, boat overbooked.

Cheesy, horrible shows…

I could go on and on and on

My name is Phyllis Hines. A few months ago I reserved & paid for a 4 day Bahama cruise for myself, my husband, our son & his wife. # L7N3R8 I # L7N2C5
Two weeks before the cruise, my daughter in law began having some very serious health issues. My son had to miss work because she could not be left alone. He had taken her to two hospitals for help. They received NO help from either hospital because this is a very complex health issue and they weren't capable of either diagnostic or treatment. I searched the internet going by her symptoms and concluded she may need to see a hormone specialist.
My son called a specialist and he took her in being an emergency. After testing, the doctor determined she has a serious imbalance.
Without proper treatment, she most likely could be a danger to herself & or others.
We could not continue with the cruise, knowing she could get worse.
I asked Carnival to please refund this cruise or give us a voulcher to use on a future cruise. They would not.
None of us have control over health issues, but we can choose to show compassion & do the right thing helping others.
Bad or good, every business earns their own reputation.
If Carnival would allow us, my husband & I would be willing to take a more expensive cruise, and accept a refund voucher we could apply.
Otherwise, we will lose nearly $2,000.
In closing, I would like to add my husband is a Marine Viet Nam veteran who is 100% service connected disabled. The contaminated water in Camp Lejeune caused Parkinsons, lung cancer, bladder cancer and lately, we have received devastating news that he now has Mantle Cell Lymphoma. There is no cure for this terrible debilitating disease. He will only get worse & suffer doing so. As a family, we want to spend quality time with him while he is able to travel.
Due to circumstances out of our control, I am asking Carnival to please refund our money.

Carnival Freedom April 1-6, 2023. Boarding the ship was late and terminal 6 at Port Canaveral had a broken intercom system. Yet the boarding staff kept using the equipment then got irritated with guest when no one followed instructions because no one heard the instructions. Port staff (Carnival employees) began berating passengers by yelling and making rude gestures. Not a good start.
Getting off at Amber Cove was a disaster. Crew acted as if this was their first shore stop ever. Confusion and frustration boiled over to crew members hollering at guests…the cruise director even yelled at passengers who were voicing their dissatisfaction. Never again!!

We sailed out of Baltimore. My daughter and I paid $106 to play bingo. It was a 'win a cruise' bingo. When we played, the first two games were for money. We won the cruise.
Here is the problem: It is for a 5 day cruise, inside cabin, two people, must be booked within 30 days and used within 6 months.
Baltimore doesn't have 5 day cruises. I called carnival and was told I could fly to Miami or dirve 10 hours to Charleston. Insane.
Worst joke ever.

A BIG Shout out to my Stateroom attendant Jonathan on my recent cruise on the Celebration out of Miami on 03/26/2023.
He went above & beyond to always have my stateroom made up & clean no matter what time of the day I was elsewhere enjoying the cruise.

The cruise was paid for and then we got a phone call for a family emergency called to change the dates on the cruise they basically told us we don't care about your family emergency you're changing the crews and we're going to penalize you for it They took 30% of the money we paid for the cruise will not give it back We just wanted to change the dates so we could go on a cruise They were very inconsiderate and rude we have cruised in the past with no problems but they made this experience So bad that we may never cruise again I can only imagine if something happened on the cruise how anybody would get treated if this is the way they treat you before the cruise